ReturnsYou may return FULL PRICED items for a refund, postmarked within 14 days of receipt. To be eligible for a return, your item must be unused, unworn, and in same condition of receipt with all tags attached.
We do not offer exchanges at this time. If you need different size or item, please place new order and return your full current FULL PRICED item for a refund.
Sale and Promotion Items
All Sales and Promotion items can not be refunded or exchanged. Please consider carefully before purchase.
Limited edition and artist collaboration items can also not be returned.
Swim and Intimate Items
Intimates and swimwear due to hygiene can not be returned. Swim proper try-on with underwear is required. Exchange for reason of size is available for Swim only.
Jewelry items made to size can not be returned. Each item is specially crafted and made on order.
Please download and fill out the EXCHANGE FORM.
Please submit the exchange form by email to email@example.com, or by postal mail toNIKA TANG
2340 Powell Street, Ste. 295
Emeryville, CA 94608
At this time we do not support gift purchases. Any items returned to us that is purchased as a gift will be refunded to the original purchaser.
Sample Garment Purchases
Sample Garments are delicately worn for purposes of catalog photography. Sample items are usually worn lightly.
All sample garments are dry cleaned before sale and are discounted. All sample garments are sold as-is and not returnable and not exchangeable.
We are unable to process exchange for Apparel or Jewelry purchases. Please return FULL PRICED items via our RETURN FORM. For Apparel orders, if you need a different size, please return original order and initiate a new order with a different size.
Swimwear is available for exchange only if item is unworn. All labels and protection panel must be attached for exchange.
If item to exchange is out of stock you will be issued a Store Credit.
Once your return is received and inspected, we will notify you that the item(s) is received. We will notify whether your return is approved or rejected. We hold the right to deny refunds if the item does not meet our return policy requirements.
Please return using trackable shipping service and purchase shipping insurance. We are not responsible for items not received by us due to transit problems, or damaged in transit.
Late or Missing Refunds
Please allow 14 business days for the refund to be processed. The refund will be returned back to the payment method received. If you haven’t received a refund after 14 days of your approval, please check your bank account and contact your credit card company to check.
If refund is still not located after that, you can contact us at firstname.lastname@example.org for further assistance.